Frequently Asked Questions

Why do you use Paypal?

Paypal makes life simpler and safer for all of us. It has over 17 million users in 38 countries. It is the preferred mode of payment on eBay, the world's largest internet auction. With this setup I never see your credit card number: it goes directly to Paypal and they put the money into my account. This means that I DON'T need a secure server and that you don't have to worry about me storing your credit card information.

Using Paypal you can use a wide variety of credit cards (Visa, MasterCard, Discover, American Express). Paypal is free for the purchaser: all the expenses of using this system are incurred by the seller, in this case me. For more information please visit www.paypal.com, and I am sure that you will be convinced that it is the safest, fastest and most convenient way to send money on the internet.

Can I just buy DVD of a two-DVD set

The Omo Plata two-video set is sold as a unit. This simplifies duplication and shipping considerably, and, as a result, lowers cost. The cost of our two-video sets is typically comparable to what most other companies charge for a single tape.

How can I pay for a purchase

All prices are in American Dollars. This is convenient for our American customers and allows the Canadian customers to comparison shop more easily (since just about every other video out there is priced in American dollars too).

There are currently 3 methods of payment you can use:

1. use the Purchase button on the website for standard orders (ie ExpressPost Shipping)
2. contact us for non-standard orders and pay us by going through the 'Send Money' option on Paypal
3. send us a money order or cheque. US customers should use an international money order. Cheques and money orders should be made out to "Stephan Kesting", not "Grapplearts.com", Cheques will be held until they clear, usually in about 5 to 15 (!) business days: we will email you or call you when it does clear. Mail your cheque or money order to

Grapplearts.com
PO Box 28571
4050 Hastings Street
Burnaby BC
V5C 2E8
Canada

Do you have a return policy?
Unless the merchandise received is defective or damaged, all sales are final.

What about International orders?
We now accept international online orders! Shipping costs outside Canada and the United States are $15. International orders will be sent using Expresspost (to participating countries) or by registered airmail.

How quickly will I get my order?
Items will usually be shipped withing 24 hours. Unless otherwise specified, we use Expedited Mail to keep shipping costs down. Expedited mail is insurable and trackable.n airmail. Infrequently some of the packages sent to the US are retained by US Customs for inspection, and this may add 1 to 3 weeks to the shipping process.

What about Customs and Taxes
Tax for Canadian customers is 7% (GST) and 14.5% (GST & PST) for BC residents, which is the same you would pay in a store or any other legitimate business.

American customers DO NOT pay taxes, and have not, to my knowledge, been charged duty by US Customs. It is possible however that a relatively small duty may be charged by Customs, payable upon delivery/pickup. Our prices are modest enough that even with this duty fee we are confident that you can't get better value for your video dollar.