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Frequently Asked Questions How can I pay for a purchase There are 3 methods of payment you can use:
Shipping to street addresses in the lower 48 states, and Canada, is via UPS Ground. Do you
have a return policy? What
about International orders? How quickly
will I get my order? How do you ship me my DVDs? Orders to street addresses in the southern 48 states, or Canada, are shipped via UPS Ground, which is typically a 4 to 6 business day delivery time Orders to Hawaii, Alaska are shipped by expedited mail (as your shipping cost to use UPS would be very high). Transit time is typically 2 to 3 weeks. Orders to PO boxes are shipped by expedited mail (since UPS won't deliver to PO boxes). Shipping time is typically 2 to 3 weeks. DVDs shipped overseas are sent via small package airmail. Shipping time varies, but is often 2 to 4 weeks. Do
your DVDs have menus? Are
they DVD-R or 'pressed DVDs' The only exception are the two Erik Paulson DVDs, which are not produced by us and are actually DVD-Rs. These 'burned' DVDs are produced by a method somewhat similar to a DVD produced by your home computer. |